Help & Support

Popular topics

Is there a way for a customer to update their email address via the customer portal?

Using the hosted update page, is there a way for a customer to update their email address that's used for billing notifications (failed payments, car

1 answer   736 views
How do I format billingStartDate when adding a charge via the API?

How are billingStartDate and billingEndDate expected to be formatted (it says date AND time)?

1 answer   723 views
Is there a way to tell if a charge is Recurring or One-Time via the API?

When calling GetTransactions for a customer, is there a way to determine which charges were "auto-recurring" and which were one-time transactions?

1 answer   718 views
Is there a way to stop a charge without deleting the customer?

I have like 5 different users with ongoing DECLINES for various reasons. Rather than have this happen every month (I reached out to all to fix, but th

1 answer   712 views
How do I get my account out of test mode?

What is the next step to making this all work, getting out of test mode etc?

1 answer   709 views
Is there a way to clear all test data in my account?

Is there a way to zero out my existing account's "totals" in the dashboard now that I'm going live? I just deleted my test customer so it won't

1 answer   708 views
Can I get the reason a charge was declined in a webhook?

I noticed in the customizable emails the "decline reason" can be inserted into the email. Is it possible to get this field passed into the webhook

1 answer   701 views
Can I create coupons or promo codes in Recharge?

Can I create coupons or promo codes in Recharge?

1 answer   701 views
What does "PIC UP" mean?

What does: PIC UP mean for declines?

1 answer   698 views
What are the possible "Event" values for webhooks?

Can you tell me the possible values I can receive in my web hook script for the "Event" parameter? I'm assuming there's one for a "new signup

1 answer   694 views