Help & Support

Popular topics

What does "Duplicate Transaction Error" mean?

One of my customers signed up twice accidentally and seems to have gotten double charged! Do I refund and delete first account? Or did 2nd charge n

1 answer   3254 views
What does "TSYS Error: SERV NOT ALLOWED" mean?

Any idea what this means: "TSYS Error: SERV NOT ALLOWED" It occurred on a Visa card $15 recurring monthly transaction today.

1 answer   2473 views
What does "Improper Field Data Error: Alias" mean?

Can you tell me what this decline reason means: "Improper Field Data Error: Alias" I have a customer's recurring charge that failed with this m

1 answer   1729 views
What does "Card Type Not Supported" mean?

I noticed two attempted transaction items in the Recharge Dashboard report section that say "Card Type Not Supported". Can you tell me which card

1 answer   1692 views
What does "Processing Host Unavailable" mean?

Just curious -- I had a failed charge this morning with the reason: "Processing Host Unavailable". What does that mean?

1 answer   1374 views
Does Recharge have an affiliate program?

For my work as a designer/business consultant/service provider, I end up referring a lot of users to Recharge. Is there any program that rewards me fo

1 answer   1142 views
What does "AMEX CC not allowed for merchant" mean?

I just received an auto generated email about a charge and I do not know what this means: "AMEX CC not allowed for merchant". I thought my mercha

1 answer   1135 views
Is Recharge available outside of the US?

Is Recharge available for businesses that are based outside of the US?

3 answers   1071 views
How can I tell if a customer's charge is active via the API?

I'm in the process of pulling transactions for a deleted customer. I can get his transactions from /transactions/ and that works. The

1 answer   960 views
How do I issue a customer a refund?

How do I issue a customer a refund through the control panel?

1 answer   902 views